Private shareholders

• NV shares & depositary receipts
• PLC shares
• NV New York registry shares
• PLC ADR shares

NV shares & depositary receipts

What type of Unilever NV shares are there?

• depositary receipts for ordinary shares (ISIN NL0000009355)
• ordinary shares (ISIN NL0000388619) (as New York registry shares listed on the New York Stock Exchange (CUSIP 904784709)
• 4 % cumulative preference shares (ISIN NL0000388825)
• 6 % cumulative preference shares (ISIN NL0000388742)
• 7 % cumulative preference shares (ISIN NL0000388726)
• depositary receipts for 7% cumulative preference shares (ISIN NL0000388684)

Unilever NV shares are held through a bank or broker or as registered shares on the share register. The ordinary shares can also be held in the form of New York registry shares. The depositary receipts for shares can only be held in 'electronic' form through a bank or broker.

What is the difference between shares & depositary receipts?

The majority (around 72 %) of the Unilever NV ordinary shares and around 33 % of the 7 % cumulative preference shares are registered to an independent trust company - Stichting Administratiekantoor Unilever N.V. ('Foundation Unilever NV Trust Office').

Both the shares as well as the depositary receipts thereof are listed on Euronext Amsterdam. Holders of depositary receipts can under all circumstances exchange their depositary receipts for the Unilever NV shares (or vice versa). Holders of depositary receipts are fully entitled to dividends that are paid on the (underlying) shares held by the Foundation Unilever NV Trust Office. The Foundation issues (and exchanges) the depositary receipts. Further information about the Foundation Unilever NV Trust Office can be found on their website.

Can you explain the difference between Unilever NV ordinary shares (or depositary receipts) in the Netherlands & the New York registry shares?

New York registry shares are issued by a US transfer agent and registrar (Citibank, N.A.) on behalf of Unilever NV and created against the cancellation of the local share by the local registrar. One New York registry share is the equivalent of one Unilever NV ordinary share (or depositary receipt thereof). Dividends on the New York registry shares are (after exchange) paid in US dollars.

How can I obtain an historical share price?

Historical share prices are available from the Share Price section of the website, so please click on the 'Share Price' link within the related links box at the bottom of this page.

When do Unilever declare their dividends?

Both Unilever NV and Unilever PLC pay two dividends a year, an interim and final dividend. The interim dividend is normally declared within our 3rd Quarter results that are announced in late October or early November. Our final dividend is proposed within our 4th Quarter results that are announced in February, which is then put to the annual general meeting for our shareholders to approve in May.

When are the dividends paid?

When a dividend on the ordinary shares is to be paid, the payment date on all four listings for Unilever NV and Unilever PLC will be the same. The interim dividend is paid in late November or early December, and the final dividend is paid in June.

Dividend on the Unilever NV shares is paid in Euros and is subject to Dutch tax law. Dividend on the New York registry shares is (after exchange) paid in US dollars.

When will the dividends be paid this year?

The dates that the dividends are paid are different each year, so please click on the dividends link within the related links box at the bottom of this page, and then select dividend calendar in order to view the relevant dates for this year.

Where can I find out what dividends were paid in previous years?

The dividends paid on all four of our stocks are provided since 1999. To view the payment history for an individual stock, please click on the Dividends link within the related links at the bottom of this page, and then select the dividend history for the stock you are interested in.

Dividend Reinvestment - instead of receiving a cash dividend, can I reinvest my dividend to buy shares in Unilever?

Yes you can. Both Unilever NV and Unilever PLC offer dividend reinvestment plans that are a convenient, easy way to build your shareholding by using your cash dividends to buy additional shares. Further information on each scheme is provided by clicking on the Dividends link within the related links at the bottom of this page, and then select the relevant dividend reinvestment plan you are interested in

Can you tell me what the interim & final dividend Unilever NV will declare this year?

Unilever will not be able to communicate a dividend until it has been publicly announced. For more information on this subject, please visit the dividend section of this website that is accessible by clicking on Dividends within the related links box at the bottom of this screen.

On what matters should I contact my broker or bank?

Matters that should be brought to the attention of your broker or bank include:

• cancellation of depositary receipts and entry in the share register
• payment of dividends
• death of a shareholder or holder of depositary receipts
• participation in the Shareholder Communication Channel

On what matters should I contact Unilever NV's share registrar?

Unilever NV's (Dutch) share register is maintained by NV Algemeen Nederlands Trustkantoor ANT and all associated administration is carried out by them. Matters for their attention include:

• registering and transferring your shares
• change of address
• change of bank details
• payment of dividends
• death of a shareholder
• information about voting by written proxy  

You can contact NV Algemeen Nederlands Trustkantoor ANT as follows:

N.V. Algemeen Nederlands Trustkantoor ANT
P.O. Box 11063
1001 GB Amsterdam
The Netherlands
Telephone +31 (0)20 5222 555
Telefax +31 (0)20 5222 500
email: registers@ant-trust.nl

How do I register my shares on the Unilever NV share register?

If you are holder of Unilever NV shares or depositary receipts thereof and you wish to be registered on the Unilever NV share register, you will need to contact your bank or broker.

When is the next AGM?

The next Annual General Meeting of Unilever NV will be held on 15 May 2008 at 10.30am in the Beurs-World Trade Center, Beursplein 37 in Rotterdam.

Is it possible to vote by proxy at the next AGM through the shareholder communication channel? Where can I obtain further details?

If you hold your shares or depositary receipts thereof through a bank or broker in the Netherlands and you have joined the 'Shareholder Communication Channel', you will be able to vote by proxy at the next AGM. For further information we refer you to the website of the Communication Channel. If you do not yet participate in the shareholders communication channel, and you wish to do so, please contact your bank or broker.

If you hold your shares in the (Dutch) share register, you will receive a voting instruction about six weeks in advance of the meeting.

Is it possible to vote by internet?

It is possible to cast your vote by internet if you participate in the Shareholder Communication Channel. For further information we refer you to the website of the Communication Channel.

When are the next set of results being announced?

Information on the announcement dates of our results are available within the 'Financial calendar' section of the website, so please click on the 'Financial calendar' link within the related links box at the bottom of this page.

Can you send me a hard copy of your Annual Report & Accounts?

The latest Unilever annual report and accounts is available to view and print from the results and reports page of this website within the investor centre section.

PLC shares

Who are the Registrars for Unilever PLC & how do I contact them?

Computershare Investor Services PLC
Registrars for Unilever PLC
The Pavilions
Bridgwater Road
Bristol BS99 7NH 

Telephone: 0870 600 3977 (UK only) 
Telephone: +44 (0)870 600 3977 
Fax: 0870 703 6119 (UK only)
Fax: +44 (0)870 703 6119

How do I advise you of my change of address or of another change in my personal details?

Please contact our registrars Computershare Investor Services PLC, whose address is given at the top of this PLC FAQ section.

I would like to buy some Unilever PLC shares. Does Unilever PLC offer a low-cost dealing service?

A low cost share dealing service, available online or by telephone, is administered by our Registrars, Computershare Investor Services PLC. Further information can be found by placing www.computershare.com into the address bar of your web browser and the selecting the 'share dealing' option within the shareholder services menu.

Commission is fixed at 0.5 % (minimum charge £ 20) for telephone dealing
Commission is fixed at 0.5 % (minimum charge £ 15) for internet dealing

Remember that the value of your shares may go down as well as up and you may not get back the full amount of your investments.

Why do I keep receiving more than one annual report?

This could be because you have more than one account showing on the Unilever PLC share register arising from inconsistencies in your name and/or address. It is a legal requirement that we send an annual review or report to every account shown on the register, but if you would like to amalgamate your accounts to ensure this does not happen in the future, please contact our registrars, Computershare Investor Services PLC, whose address and telephone number is given at the top of this PLC FAQ section.

Why am I not receiving my dividend cheques?

More often than not, this is because you have moved address and not advised the Registrar. In order to check the address that the Registrars have on the Unilever PLC register for you, please contact our registrars, Computershare Investor Services PLC, whose address and telephone number is given at the top of this PLC FAQ section.

It may be of interest that you can also arrange to have your dividends paid direct into your bank account by completing a bank mandate form. If you are interested in this facility please contact our registrars.

When do Unilever declare their dividends?

Both Unilever NV and Unilever PLC pay two dividends a year, an interim and final dividend. The interim dividend is normally declared within our 3rd Quarter results that are announced in late October or early November. Our final dividend is proposed within our 4th Quarter results that are announced in February, which is then put to the annual general meeting for our shareholders to approve in May.

When are the dividends paid?

When a dividend on the ordinary shares is to be paid, the payment date on all four listings for Unilever NV and Unilever PLC will be the same. The interim dividend is paid in late November or early December, and the final dividend is paid in June.

When will the dividends be paid this year?

The dates that the dividends are paid are different each year, so please click on the dividends link within the related links box at the bottom of this page and then select the Dividend calendar to view the relevant dates for this year.

Where can I find out what dividends were paid in previous years?

The dividends paid on all four of our stocks are provided since 1999. To view the payment history for an individual stock, please click on the Dividends link within the related links at the bottom of this page, and then select the dividend history for the stock you are interested in.

Dividend Reinvestment - instead of receiving a cash dividend, can I reinvest my dividend to buy shares in Unilever?

Yes you can. Both Unilever NV and Unilever PLC offer dividend reinvestment plans that are a convenient, easy way to build your shareholding by using your cash dividends to buy additional shares. Further information on each scheme is provided by clicking on the Dividends link within the related links at the bottom of this page, and then select the relevant dividend reinvestment plan you are interested in.

Can you tell me what the interim & final dividend Unilever PLC will declare this year?

Unilever will not be able to communicate a dividend until it has been publicly announced. For more information on this subject, please visit the dividend section of this website that is accessible by clicking on 'dividends' within the related links box at the bottom of this screen.

I reported a certificate missing but I have now found it. What should I do?

If you have already completed a letter of indemnity and returned it to the Registrars, the original certificate is now invalid, and you should send the certificate to the Registrars to be cancelled. If you have not yet returned it, you should send the letter of indemnity back to the Registrars with a covering letter confirming that you have found the certificate and no longer require a replacement to be issued. The Registrars will still require the Administration Fee assosicated with the indemnity to be paid. The address and telephone number of our registrars, Computershare Investor Services PLC, is given at the top of this PLC FAQ section.

I have lost my share certificate, what should I do?

Please contact our registrars, Computershare Investor Services PLC, whose address and telephone number is given at the top of this PLC FAQ section, who will be able to arrange a replacement certificate for you. You should notify the Registrars immediately so that a restriction can be placed on the relevant holding in case of any attempted fraud. You will then be sent a letter of indemnity, which must be completed and returned to the Registrars so that a replacement certificate can be issued. Please note that there is a charge for this service.

How do I transfer shares into another person's name?

You need to complete a stock transfer form and return it (with stamp duty paid where appropriate) to Computershare Investor Services PLC together with your share certificate(s). For further information, please contact our registrars, Computershare Investor Services PLC, whose address and telephone number is given at the top of this PLC FAQ section.

How can I gain the value of my shares?

The latest Unilever share price information is available from the share price section of this website, which is accessible by clicking on 'share price' within the related links box at the bottom of this screen.

How can I obtain an historical share price?

Historical share prices are available from the share price section of the website, so please click on the 'Share Price' link within the related links box at the bottom of this page.

How do I check my shareholding details online?

You can access your own shareholder account by registering on the website of our Registrars (Computershare Investor Services PLC). To obtain access you will require your own unique shareholder reference number, as detailed on your share certificate or dividend tax voucher. You will also be asked for confirmation of your postcode or country of residence. Please visit the Registrars website at www.computershare.com.

If you are simply wanting to confirm your current balance, a request can be made by telephone or fax to our Registrars, whose details are given at the top of this PLC FAQ section.

The shareowner has died; what do I do?

If the shareowner is the sole holder you should notify the Registrars as soon as possible who will placed a restriction on the holding to retain dividends until probate is registered. You will then be sent a 'Notification of Death' letter which explains what is required from the executor or administrator of the Estate.

If the shares are held in joint names, the account can be re-registered in the sole name of the other owner(s). To do this you should notify the registrars in writing, enclosing the original share certificate and the original death certificate, so that a replacement certificate can be issued in the new name(s).

The address and telephone number of our registrars, Computershare Investor Services PLC, is given at the top of this PLC FAQ section.

When is the next annual general meeting?

Information on our annual general meeting is available by clicking on the 'AGM & voting' link within the related links box at the bottom of this page.

When are the next set of results being announced?

Information on the announcement dates of our results are available by clicking on the 'Financial calendar' link within the related links box at the bottom of this page.

Can you send me a hard copy of your annual report & accounts?

The latest Unilever annual report is available to view and print from the results and reports page of this website within the investor centre section. Hard copies of this report can be ordered from our registrars, Computershare Investor Services PLC, whose address is given at the top of this PLC FAQ section.

Can you add me to your mailing list?

To receive news updates, please subscribe to our news service. If you would like to receive local news, please visit your local Unilever website by selecting your chosen country from the menu on the right hand side of this page.

Can you explain the differences between Unilever PLC shares in the UK & the ADRs in the US?

An American Depositary Receipt or ADR is a negotiable instrument that represents ownership in securities of a non-US company. It is a mechanism that facilitates US trading of non-US securities. ADRs provide US investors with a convenient way to invest in overseas securities. ADRs are issued by a depositary bank and are traded in the same manner as shares in US companies on the New York Stock Exchange (NYSE), the American Stock Exchange (AMEX), Nasdaq and the over-the-counter (OTC) market.

NV New York registry shares

Can you explain the difference between Unilever NV ordinary shares (or depositary receipts thereof) in the Netherlands & the New York registry shares?

New York registry shares are issued by a US transfer agent and registrar (Citibank, N.A.) on behalf of Unilever NV and created against the cancellation of the local share by the local registrar. One New York registry share is the equivalent of one Unilever NV ordinary share (or depositary receipt thereof). The dividends on the New York registry shares are paid in US Dollars.

Can I exchange New York registry shares into Unilever NV ordinary shares (or depositary receipts thereof) & vice versa?

Yes you can. If you would like to exchange your New York registry shares into Unilever NV ordinary shares (or depositary receipts thereof) please contact Citibank Shareholder Services:

PO Box 43077
Providence, RI 02940-3077
USA
Toll free phone (within US) 888 502 6356
Toll phone (outside US) +1 816 843 4281
Website: www.citibank.com/adr
email: citibank@shareholders-online.com

If you would like to exchange your Unilever NV ordinary shares (or depositary receipts thereof) into New York registry shares please contact N.V. Algemeen Nederlands Trustkantoor ANT:

N.V. Algemeen Nederlands Trustkantoor ANT
P.O. Box 11063
1001 GB Amsterdam
The Netherlands
Telephone +31 (0)20 5222 555
Telefax +31 (0)20 5222 500
email: registers@ant-trust.nl

How can I buy Unilever NV New York registry shares?

You can ask your financial advisor or broker to buy New York registry shares (ticker UN – CUSIP Number 904784709).

Alternatively, you can open an account directly with Citibank, N.A. and buy New York registry shares via the bank-sponsored purchase plan 'International Direct Investment Plan'.

How can I obtain an historical share price?

Historical share prices are available from the share price section of the website, so please click on the 'Share Price' link within the related links box at the bottom of this page.

When do Unilever declare their dividends?

Both Unilever NV and Unilever PLC pay two dividends a year, an interim and final dividend. The interim dividend is normally declared within our 3rd Quarter results that are announced in late October or early November. Our final dividend is proposed within our 4th Quarter results that are announced in February, which is then put to the annual general meeting for our shareholders to approve in May.

When are the dividends paid?

When a dividend on the ordinary shares is to be paid, the payment date on all four listings for Unilever NV and Unilever PLC will be the same. The interim dividend is paid in late November or early December, and the final dividend is paid in June.

Dividend on the Unilever NV shares is paid in Euros and is subject to Dutch tax law. Dividend on the New York registry shares is converted into and paid in US dollars.

When will the dividends be paid this year?

The dates that the dividends are paid are different each year, so please click on the Dividend calendar link within the related links box at the bottom of this page to view the relevant dates for this year.

Where can I find out what dividends were paid in previous years?

The dividends paid on all four of our stocks are provided since 1999. To view the payment history for an individual stock, please click on the Dividends link within the related links at the bottom of this page, and then select the dividend history for the stock you are interested in.

Dividend reinvestment - instead of receiving a cash dividend, can I reinvest my dividend to buy shares in Unilever?

Yes you can. Both Unilever NV and Unilever PLC offer dividend reinvestment plans that are a convenient, easy way to build your shareholding by using your cash dividends to buy additional shares. Further information on each scheme is provided by clicking on the relevant link within the related links at the bottom of this page

Can you tell me what the interim & final dividend Unilever NV will declare this year?

Unilever will not be able to communicate a dividend until it has been publicly announced. For more information on this subject, please visit the Dividend section of this website that is accessible by clicking on Dividends within the related links box at the bottom of this screen.

When is the next AGM?

The next Annual General Meeting of Unilever NV will be held on 15 May 2008 at 10.30am in the Beurs-World Trade Center, Beursplein 37 in Rotterdam.

How can I vote at the AGM?

If you do not hold your New York registry shares through a custodian, broker or other agent, you can vote as follows:

• via the internet, by telephone or by attending the AGM in person (follow the instructions on your voting instructions card, which you will receive about five weeks in advance of the meeting)
• return your completed and signed voting instructions card    

A holder of New York registry shares held through a custodian, broker or other agent, should, in order to vote refer to other information provided by such agent or he may have special instructions from such agent.

Who should I contact if I have any queries concerning my shareholding?

All shareholder services related to your New York registry shares, registered in the NY share register are provided by Citibank, N.A. Please contact:

Citibank Shareholder Services
PO Box 43077
Providence, RI 02940-3077
USA
Toll free phone (within US) 888 502 6356
Toll phone (outside US) +1 816 843 4281
Website: www.citibank.com/adr
email: citibank@shareholders-online.com

Matters for the attention of Citibank include:

• shareholder record keeping and account administration
• dividend processing and disbursement
• transfer of share certificates, issuance, DRS (book-entry ownership)
• personalized shareholder relations by telephone, mail and email
• tax reclamation    

Shareholders can also hold New York registry shares indirectly through a bank or broker. In that case all shareholder services are provided by the bank or broker.

PLC ADR shares

What is an ADR?

An American Depositary Receipt or ADR is a negotiable instrument that represents ownership in securities of a non-US company; it is a mechanism that facilitates US trading of non-US securities. ADRs provide US investors with a convenient way to invest in overseas securities. ADRs are issued by a depositary bank and are traded in the same manner as shares in US companies on the New York Stock Exchange (NYSE), the American Stock Exchange (AMEX), Nasdaq and the over-the-counter (OTC) market.

Where do Unilever PLC ADRs trade & what is the symbol?

Unilever PLC ADRs trade on the NYSE, symbol UL.

Which depositary bank issues ADRs?

Citibank, N.A.

What are the benefits of holding ADRs?

ADRs eliminate many of the obstacles of holding non-US securities since they trade and settle according to US market practices; are quoted and traded in dollars and pay dividends in dollars; eliminate custodian safekeeping charges in the issuer's home country; facilitate prompt dividend payments and corporate action notifications.

What are the benefits to issuers of having an ADR programme?

For non-US issuers, an ADR programme can stimulate investor interest, broaden a company's shareholder base and raise a company's visibility in the US.

What is an ADS?

A share, evidenced by an ADR, that represents a specified number of underlying shares held in custody in the issuer's home market. The terms ADR and ADS are often used interchangeably.

What is an ADR ratio?

The number of underlying shares represented by one American depositary receipt (ADR). The ratio is typically depicted as, for example, 3:1, or one ADR representing three underlying shares.

What is Unilever's ADR ratio?

Unilever's ratio is 1:1, i.e. one ADR represents one underlying Unilever PLC share.

What are my rights as to an ADR holder?

ADR holders are generally entitled to the same rights as the underlying shareholders, subject to the terms specified on the ADR certificate.

When is the next AGM?

The next Annual General Meeting of Unilever PLC will be held on 14 May 2008 at 11.00am at the Queen Elizabeth II Conference Centre, Broad Sanctuary, Westminster.

Is it possible to vote by written proxy at the next AGM?

Yes, you will receive a proxy form with the Notice of the Meeting and the Annual Review about five weeks in advance of the meeting.

In what currency do I receive dividends for ADRs?

Dividends are paid in US dollars.

When will the Unilever ADR dividends be paid?

These are usually paid in June and November/December.

Can I have my dividends directly deposited?

Yes, through Citibank's 'International Direct Investment Plan', you can automatically request the direct deposit of your dividends.

How do I know when Unilever's dividends are paid?

This information is given in the Financial Calendar within the Investor Centre section of this website. Alternatively, you can call Citibank Shareholder Services.

How can I obtain information about Unilever's corporate actions, including dividends & proxies?

Please call Citibank Shareholder Services.

How do I convert my underlying shares into ADRs?

You can transfer your underlying shares to Citibank's custodian bank in the issuer's home country. On receipt of the underlying shares, Citibank will issue ADRs representing the newly deposited shares to you.

How do I convert my ADRs into underlying shares?

Instruct your broker to cancel the ADRs, and provide him or her with complete delivery instructions in the issuer's home country.

How can I buy or sell Unilever's ADRs?

You can buy or sell ADRs through a broker or through Citibank's 'International Direct Investment Plan'.

Where should I keep my ADR certificates?

In view of the value of your certificates and the expense associated with replacing lost certificates, you should keep them in a safe-deposit box or other secure place. Certificates are negotiable documents and should be signed only in the event of a sale or transfer of ownership.

What should I do if I lose an ADR certificate?

If your certificate is lost, stolen, or destroyed, notify Citibank Shareholder Services immediately.

How do I change my address?

Call Citibank Shareholder Services when you move so that your account records can be updated.

Citibank Shareholder Services
PO Box 43077
Providence, RI 02940-3077
Telephone: 888 502 6356 (US only)
Telephone: +1 816 843 4281 (outside US)
http://www.citibank.com/adr

Citibank Shareholder Services can be contacted between 8:30 a.m. and 5:00 p.m. eastern standard time. If you have any questions or require additional information, call Citibank Shareholder Services at the numbers above, or send an e-mail to citibank@shareholders-online.com.