This page lists a selection of frequently asked questions and answers that should help you in your search.

Most of our products have the Unilever logo on them – a large U made up of lots of icons that represent our many activities. Find out more about the story behind this logo.

Our brands are found in several main areas: food and drink, home care and beauty & personal care. Many of the brands may be familiar to you: Hellmann’s, Surf, Cif, Lux, Comfort… but to find out more, visit the Brands section of this website, which tells you about the stories behind our brands, their sustainability work and their latest news.

We take environmental issues very seriously and we are committed to improving and maintaining the integrity of the environment and the communities in every country in which we operate around the world. As a multi-local multinational, we aim to play our part in addressing global environmental and social concerns through our own actions, and working in partnership with stakeholders at local, national and international levels. For more information, please visit the Sustainability section of this website.

In November 2010, we set out the Unilever Sustainable Living Plan, committing to a ten-year journey towards sustainable growth. Our ambitious Plan applies right across the value chain, beyond our own direct operations, both upstream (covering our suppliers) and downstream (covering our consumers and how they use our brands).

We have set ourselves around 60 targets and aim to improve health, hygiene and nutrition, reduce our environmental impact, enhance livelihoods among our suppliers and ensure our employees can lead healthy lives in safe workplaces that are sustainably run.

We operate an established licensing programme, with multiple licenses covering global, regional and local brands, using both licensing in and licensing out models. If you are interested in finding out how to partner with us on our exciting licensing programme, and your company satisfies our Code of Business Principles (PDF | 3MB), please contact us. We will aim to respond to your enquiry within 10 working days.

In the Sustainability news section of this website, you can find out about awards we've won and how we rate in a number of corporate responsibility rankings and indexes.

To find out more about funding for environment projects, please visit your local Unilever which you can find using the map on our contact page.

The brands section contains information about all our brands and you can view the brands available in your country.

The formulation of our brands varies from country to country, so you need to contact the local careline in the country you live in. Go to the 'Change location' link at the top of this page and then select the country you want - or contact us directly.

The formulation of our brands varies from country to country, so you need to contact the local careline in the country you live in. Find your local careline  - or contact us directly.

We are sorry to hear that you appear to be experiencing problems with one of our products. Please contact us directly.

Please contact your local Unilever careline to see if free samples or coupons are being distributed. You can find their details from our contacts page.

Please contact your local Unilever website to check whether there are any special deals or promotions available in your country. You can find their details from our contacts page.

Please contact your local Unilever office to inquire about this. You can find their details from our contacts page.

We do not test our products on animals. Our commitment to ending animal testing is under-pinned by our research which, since the 1980s, has focused on developing alternatives to animal tests for assessing safety. We routinely use a wide range of non-animal approaches to assess the safety of our products for consumers. Occasionally, some ingredients we use have been tested to meet government requirements. A few governments still test our products on animals in their own laboratories and we are working with these authorities to help them adopt non-animal approaches.

Our leading-edge research has one clear purpose: to continue to develop new non-animal approaches that can guarantee our products are safe. We are making good progress in developing a non-animal approach for assessing the safety of ingredients that may cause skin allergy. We have complied with the EU animal testing bans for cosmetics since 2004 and support calls for similar bans to be introduced globally.

We’re proud that People for the Ethical Treatment of Animals (PETA) lists Unilever as a ‘company working for regulatory change’ in recognition of our ongoing work on alternatives to animal testing and our commitment to promoting their adoption worldwide.

Information about our research strategy and partners is available on our Safety Science in the 21st Century website. Find out more about alternative approaches to animal testing.

Information about career opportunities offered by Unilever can be found in the Careers section of this website. 

Our suppliers' materials and services are an integral part of our commercial operations, ensuring our sites and factories in more than 100 countries are capable of manufacturing, marketing and continually improving the thousands of unique items we produce today. Find out more in our suppliers section.

We partner with external organisations – individuals, businesses, existing suppliers, universities or NGOs – to research and develop new products in an approach called Open Innovation.

Read more here about Open Innovation and find out what we are looking for – our challenges and wants.

Our company European Ventures Ltd – the European venture capital arm of Unilever – partners with entrepreneurs to develop products, new distribution channels and marketing technologies in the following areas: technologies linked to sustainability; beauty & personal care products and distribution; digital marketing; novel foods; and health and vitality. To find out more, visit Unilever Ventures where there are full details and a section on online submissions.

We use advertising and marketing to have conversations with our consumers: it is vital that they trust what we say. Marketing and advertising have many benefits. They help us tell people about our latest innovations, inform consumers about what’s in our products and recommend how they should be used. They can even help us change society for the better: Dove’s Campaign for Real Beauty, for example, challenges stereotypes about the way people look.

However, the very power of marketing communications means that they must be used responsibly. We have signed up to, and helped to define, global standards for the industry, centred on the promise that our advertising and marketing will always be “legal, decent, honest and truthful”. Independently, we have also made landmark decisions about our own practices. For example, we never use ‘size zero’ models in our advertising, nor target children under six years old.

Find out more about marketing to children

Unilever has a rich and colourful history spanning more than 70 years. Unilever was formed in 1930 when the Dutch margarine company, Margarine Unie, merged with British soapmaker Lever Brothers. Both companies were competing for the same raw materials, both were involved in the large-scale marketing of household products and both used similar distribution channels. Between them they had operations in over 40 countries. Lever Brothers was founded in 1885 by William Hesketh Lever. Lever established soap factories around the world. In 1917, he began to diversify into foods, acquiring fish, ice cream and canned foods businesses.

You can find out more in our history section.

Information on this topic can be found in the Health & hygiene pages in the Sustainable living section of this website. For example, our Lifebuoy brand is active in educational campaigns on hygienic practices and our Becel/Flora brand promotes heart health.

Our ongoing Nutrition Enhancement Programme is raising the bar as we make our food products healthier.

Please put your proposal in writing and send it to your local Unilever office. You will find an online contact form on the country website – go to the Change location box at the top of this page and then select the country you want. Country websites have a ‘Contact us’ link in the footer of most pages.

If you are a PLC shareholder, please send your current address, your new address and your share details to the address:

Computershare Investor Services PLC Registrars for Unilever PLC The Pavilions Bridgwater Road Bristol BS99 7NH Telephone +44 (0)870 600 3977 (UK only) Telephone: +44 (0)870 600 3977  Fax: +44 (0)870 703 6119 (UK only) Fax: +44 (0)870 703 6119

For all other change of addresses, please visit the Investor Centre of this website and see the Shareholder FAQs for more information.

The Investor Centre of this website has a section on dividends which gives a link to the dividend calendar which varies from year to year.

Share prices are given on the first page of the Investor Centre section of this website. We also provide graphical information on share prices and share price calculators that enable you to work out the value of your shares.

The Unilever Annual Report and Accounts are available to view and print from the Annual Reports pages of the Investor Centre section of this website. Find out how to order a printed copy.

An American Depositary Receipt or ADR is a negotiable instrument that represents ownership in securities of a non-US company. It is a mechanism that facilitates US trading of non-US securities. ADRs provide US investors with a convenient way to invest in overseas securities. ADRs are issued by a depositary bank and are traded in the same manner as shares in US companies on the New York Stock Exchange (NYSE), the American Stock Exchange (AMEX), Nasdaq and the over-the-counter (OTC) market.

An NV NY shareholder is a shareholder in Unilever NV. There is no difference between an NV NY share and an NV ordinary share other than that the NY shares are listed on the New York Stock Exchange and NV ordinary shares (in bearer form or certificate) are listed on the stock exchange in Amsterdam and the dividends on the NY shares are paid in USD.

brightFuture was a successful Unilever global initiative that helped people to work together to achieve small actions every day that made a real difference to the world.

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