How we’re future-proofing talent across our supply chain
Unilever is equipping its supply chain team with digital and AI skills to drive transformation and build a future-ready workforce. Watch this interview to find out more.
As part of her Voices in Transformation podcast, supply chain influencer Maria Villablanca speaks to Graham Sommer, Unilever’s Head of Customer Operations, and Micaela Costantini, Planning Director, Home Care Europe. They explain how technology is enabling seamless access to our brands at the point-of-sale through partnerships and data-sharing with key customers such as Amazon, Walmart and Tesco. They also discuss how Unilever’s DigiOps people programme is upskilling teams on crucial tech skills to support new innovations.
Since we set up the Customer Operations team about two and a half years ago, it has delivered over €1.7 billion of value for the business: by enhancing service, reducing inventory and improving efficiency.
Graham Sommer, Unilever’s Head of Customer Operations
- Key highlights
00:14 What Customer Operations means for Unilever
00:55 Three core areas: planning, logistics, customer service
01:38 Our end-to-end technology framework and seven global hubs
02:17 The impact of technology on the customer experience
05:49 Future goals and developments
07:38 Embracing Agentic AI
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