Advertising & marketing

Advertising helps inform people about the benefits of our products and innovations. It is also a way for us to engage with consumers on issues that matter to them.

Communicating with consumers

We have four clearly defined principles that guide our communications with consumers:

  • We are committed to building trust through responsible practices and through transparent communication – both directly to consumers and indirectly through other key stakeholders and thought-leaders.

  • It is our responsibility to ensure that our products are safe and that we provide clear information on their use and any risks that are associated with their use.

  • We fully support a consumer's right to know what is in our products and will be transparent in terms of ingredients, nutrition values and the health and beauty properties of our products.

  • We will use a combination of channels, which includes product labels, websites, careline phone numbers and/or consumer leaflets to communicate openly with our consumers.

Responsible marketing and advertising

We are committed to responsible marketing and advertising. As a leading global consumer goods company, we promote the benefits of our products using many different channels of brand communication.

Marketing and advertising can be a powerful force for behaviour change. They help inform people about the benefits of our products and innovations. It is also a way for us to engage with consumers on issues that matter to them. For example:

  • Dove's Campaign for Real Beauty challenges current stereotypes about beauty.

  • Omo/Persil's 'Dirt is good' campaign promotes getting dirty as a natural and positive part of growing up for children – all part of their learning and development.

  • Comfort One Rinse’s campaign explains to consumers that they only need one bucket of water for rinsing their clothes rather than three, helping them to save water.

At the same time, we recognise the influence of marketing and advertising on consumers and take our responsibilities seriously. We apply the International Chamber of Commerce (ICC) code ‘Advertising and Marketing Communication Practice’ as the basis for all our communications. The ICC code stipulates that all marketing and advertising must pass the baseline test of being 'legal, decent, honest and truthful’ and that we must ensure that all the claims we make have a sound scientific basis.

International self-regulatory codes


We support the development of international self-regulatory codes for all marketing and advertising and apply these across our business.

Working through our industry trade bodies, such as the World Federation of Advertisers and the International Chamber of Commerce, we have supported the development of general principles in this area and their integration into advertising and marketing self-regulatory codes and systems around the world.

We have additional principles for Responsible Food & Beverage Marketing and additional Principles for the marketing and advertising of our foods and drinks products to children. Read more about these here:

Promoting healthy body images

There is much debate around the fashion and marketing industries' portrayal of unrealistic images of beauty through media and advertising. Unilever brands are free to choose the type of model and actor that fits best with the image of the brand. However, they are always bound by Unilever’s standards on healthy body images.

In 2007, we adopted a global guideline to prevent the use of 'size zero' models or actors in our advertising to ensure that our advertising does not promote 'unhealthy' slimness. All brand directors and agencies are expected to use models and actors with a Body Mass Index (BMI) of between 18.5 and 25 as a guideline. This is in line with the World Health Organization’s guidance on what level of BMI can be considered healthy.

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