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Business integrity

We expect everyone at Unilever to be an ambassador for our high ethical standards – what we call ‘business integrity’.

We expect everyone at Unilever to be an ambassador for our high ethical standards – what we call ‘business integrity’. We want to create an environment where employees not only live our values in their own work – integrity, respect, responsibility and pioneering – but are vigilant in identifying potential concerns, and confident about speaking up in such situations.

Our values

Living the Unilever Code of Business Principles is a team effort. Much of Unilever’s strength lies in the shared values of our people.

  • Integrity
  • Respect
  • Responsibility
  • Pioneering

Our ambitions do not stop there. We aim to have a positive influence across our value chain, working with suppliers, distributors and all third parties to raise the bar on issues such as human rights, anti-bribery and corruption.

Unilever’s Business Integrity programme brings our values to life for all employees, and helps them apply our ethical standards in their day-to-day work. In addition to our Code of Business Principles, it includes clear policies, guidelines and related learning materials, as well as robust procedures and controls to help us prevent, detect and respond to any inappropriate behaviour.

Our focus on business integrity makes Unilever stronger. It helps us to attract, retain and engage the best employees, and to select the right suppliers and business partners. It protects our people, our assets, our reputation and our relationships with stakeholders. It supports the conditions to work collaboratively, both internally and with our partners. And ultimately it helps us grow sustainably and deliver on our Unilever strategy.

Setting out our standards of behaviour

Our Business Integrity framework ensures that how we do business is fully aligned with our values and applicable laws and regulations in countries where we operate. It has three pillars:

  • Prevention – we seek to embed a culture of integrity at all levels, in all geographies
  • Detection – we encourage employees to speak up and give voice to their values
  • Response – we have the tools to investigate and, if necessary, sanction confirmed breaches, and use what we learn to continually improve.

Our Code of Business Principles (launched in 1995) and 24 related Code Policies (updated and also published externally in 2016 and subsequently updated in 2020) are at the heart of our Business Integrity framework. They help us put our values of integrity, respect, responsibility and pioneering into practice. They play a key role in setting out how we seek to ensure compliance with laws and regulations, protect our brands and reputation, and prevent harm to people or the environment.

The Code and Code Policies provide a framework of simple ‘Musts’ and ‘Must Nots’ designed to be readily applied by employees in their day-to-day work. These are available in numerous languages. They are mandatory for all employees and others working for Unilever, including our Board of Directors, and apply to all Unilever companies, subsidiaries and organisations over which Unilever has management control.

Code of Business Principles

The Code of Business Principles (PDF 218KB) is a simple ethical statement of how we should operate. We publish this externally and expect all others who work with us to set themselves equally high principles. Find out more about these Principles below.

Code Policies

Our Code Policies (PDF 8.99MB) define the ethical behaviours that we all need to demonstrate when working for Unilever. They are mandatory. While these are for internal use, we also publish them externally in support of transparency. Find out more about these Policies below.

A profile shot of Unilever CEO, Alan Jope

Behaving with integrity, day in and day out, is a non-negotiable, and will help in creating a fairer and more principled world. Know the code inside out – it matters.

Alan Jope, our CEO

Governance

World fairness workplace scene

Having a strong set of values that respect people, society and the planet has always been at the heart of Unilever, and will continue to be critical to building our purpose-led, future-fit company.

Countering corruption

cartoon image of a man standing in a field holding a vegetable

Integrity defines how we behave, wherever we are. It guides us to do the right thing for the long-term success of Unilever. In addition to the information provided on this website and in our Annual Report, we report publicly on the status of our anti-corruption programme through our annual Communication on Progress to the UN Global Compact.

Respecting people

World market stall scene

People should be treated with dignity, honesty and fairness. Unilever and its employees celebrate the diversity of people, and respect people for who they are and what they bring. Unilever wants to foster working environments that are fair and safe, where rights are respected and everyone can achieve their full potential.

Safeguarding information

World sustainability hand scene

Information is essential to our success: it fuels our research, keeps us in touch with consumer needs and helps us work effectively together. If used inappropriately, information can cause considerable damage to our business.

Engaging externally

Women in technology

Throughout our value chain, from innovation through to our consumers, Unilever and its employees need to demonstrate the same ethical standards when engaging with others externally as when dealing with colleagues.

Frequently asked questions

We are often asked how we manage and enforce our Code of Principles and Code Policies. Find out more below.

Responding to breaches of our Code

Our market-based Business Integrity Committees oversee investigations of all potential breaches of our Code and Code Policies, except where senior executives are involved. In such cases, our Chief Legal Officer and Chief Business Integrity Officer oversee investigations and a global code policy committee determines any sanctions regardless of where such executives are located.

Each Business Integrity Committee is responsible for ensuring the timely investigation of all alleged or suspected Code breaches by an individual employee – with a view to reaching a final determination within 60 days.

Our reporting platform allows two-way communication through a secure exchange between the reporter and the Business Integrity Officer even when the reporter chooses full anonymity. On receipt of a report, we formally acknowledge and encourage engagement to facilitate the investigation and, where appropriate and possible, we aim to provide transparency with regards to the investigation progression and anticipated completion. See Our Speak up Platforms and Investigating Code Breaches (PDF 501KB) for detail of the process.

In 2021, 76% of our cases were reported directly to Business Integrity Officers which reassures us that we continue to embed a strong Speak Up process with trust in our Business Integrity Officers. Overall, 30% of our 1,275 cases were anonymously reported utilising our external facing platform which provides both web reporting and hotlines with translator services.

In 2021, we received 1,275 reports from whistleblowers. We substantiated 694 in breach of our Code Policies, which led to 369 people leaving the business. Furthermore, we initiated 11 cases of legal action and issued 446 written warnings – with 97 employees receiving a written warning and appropriate financial consequences. In total, we investigated and closed 1,246 Code cases during the year. A small number of cases remain ongoing. We cannot disclose details of these due to confidentiality.

2021 Code cases by relevant theme

Opened

Substantiated

Dismissal

Written warnings

Other sanctions

Governance

Code Policies on Living the Code, Legal Consultation, Responsible Risk Management, Responsible Innovation, and Product Safety and Product Quality

76

38

30

6

15

Countering Corruption

Code Policies on Accurate Records Reporting & Accounting, Protecting Unilever’s Physical & Financial Assets, Avoiding Conflicts of Interest, Anti-Bribery, Gifts & Hospitality and Anti-Money Laundering

533

316

252

207

69

Respecting People

Code Policies on Respect, Dignity & Fair Treatment and Occupational Health & Safety

594

292

83

224

88

Safeguarding Information

Code Policies on Protecting Unilever’s Information, Preventing Insider Trading, Competitors’ Information, Personal Data & Privacy and Use of Information Technology

59

40

4

7

43

Engaging Externally

Code Policies on Responsible Innovation, Responsible Marketing, Responsible Quality, Responsible Sourcing and Business Partnering, Fair Competition, Contact with Government, Regulators & NGOs, Political Activities & Political Donations and External Communications – The Media, Investors & Analysts

13

8

0

2

9

Total

1,275

694

369

446

224

In 2021, 49% of our substantiated cases were in Europe, the Middle East and Africa, 32% in the Americas and 19% in Asia.

The number of issues raised per 1,000 employees and substantiation rates benchmark well against available peer data, pointing to ongoing Unilever employee willingness to report integrity concerns. Our policy is to investigate all reported concerns, however they are raised, including minor ones. The number of confirmed Code Policy breaches reflects the high overall standards we set ourselves. We sanction individuals as appropriate, including through warnings and coaching, and share learnings that help reduce the likelihood of material breaches occurring.

Training our employees on business integrity

Everyone who works at Unilever should know our Code and Code Policies and understand how to apply them in their work.

Our approach to training employees is based on a combination of external and internal risks which result in learning curriculums deployed tailored to geography and function. Learning materials, which are regularly updated, are available both online and for face-to-face awareness and learning sessions. They are designed to highlight key risks. Materials target not only office-based employees, but also those working in factories and more remote areas.

In 2021 our offline learning approach, which was expanded to include more African and Asian languages, was centred around animated videos supported by guidance materials for the local trainers and 43,016 of our offline employees to date have been trained using these materials.

100% of our employees* who have access to the online learning management system and are employed under a full-time, part-time, fixed-term, permanent or trainee contract, received training on anti-corruption policies and procedures in 2021.

*Excludes those with a statutory Director role or equivalent responsibilities; Unilever employees of joint ventures; and employees of new acquisitions.

Computer screen icon

442,349 Individual online training sessions

A certain level of training is mandatory for all employees, including corporate leaders such as our CEO and Unilever Board Members. Completion of training is tracked through our online learning platform and other tools. We follow up with employees who fail to complete mandatory training and take further action where required.

Our Business Integrity team and subject matter experts further support operational teams to develop additional materials tailored and timed to meet local needs. We seek to provide advanced guidance on specific areas covered by our Code Policies for employees in higher risk positions. We monitor and benchmark our approach to ensure continuous improvement.

We run regular globally designed and locally implemented communications campaigns to reinforce awareness and, where relevant, share lessons learnt in training.

The table below shows individual training sessions for our employees – both those with access to our online training resources and those without access to our digital tools – who have received offline face-to-face training.

Number of online capsules completed

2021

Governance: Living the Code, Legal Consultation, Responsible Risk Management, Product Quality & Product Safety, Responsible Innovation

92,951

Countering Corruption: Accurate Records Reporting & Accounting, Protecting Unilever's Physical & Financial Assets, Avoiding Conflicts of Interest, Anti-Bribery, Gifts & Hospitality, Anti-Money Laundering

114,239

Respecting People: Respect, Dignity & Fair Treatment, Occupational Health & Safety

57,727

Safeguarding Information: Protecting Unilever's Information, Preventing Insider Trading, Competitor's Information, Personal Data & Privacy, Use of Information Technology

114,338

Externally Engaging: Fair Competition, Responsible Marketing, Contact with Government, Regulators and Non-Governmental Organisations (NGOs), Political Activities & Political Donations, External Communications – The Media, Investors & Analysts, Responsible Sourcing & Business Partnering

63,094

Total of online capsules

442,349

Employees who received offline learning

43,016

New joiners who received consolidated capsule training

11,619

Total learning delivered in 2021

496,984

Our Business Integrity guidelines and processes seek to ensure a consistent approach across the Unilever group. This includes clear processes for investigating any integrity concerns raised. We also seek to ensure that our businesses apply individual sanctions consistently, appropriately and fairly; our guidance sets out which mitigating and aggravating circumstances may be taken into account. We monitor developments centrally to ensure a consistent approach.

Business integrity across our value chain

We want to work with suppliers, customers, agents, distributors and other business partners who have values similar to ours and uphold the same standards as we do. We have therefore developed specific tools that set out the standards of integrity we expect from third parties who interact with us. These include our:

  • Our Responsible Sourcing Policy forms the basis of ongoing dialogue with suppliers on the standards we expect them to meet and will work with them to achieve. Find out more about how our Responsible Sourcing Policy (PDF 8.25MB) underpins our sustainable sourcing commitments.
  • Responsible Business Partner Policy (PDF 7.79MB), which is being rolled out to distributors and other third parties within Unilever’s downstream route to market network.

We use risk assessments and due diligence to identify suppliers, business partners or other third parties that may pose a legal or reputational risk to Unilever, and to determine how best to address concerns. Where possible, our aim is to encourage them to take active steps to improve their approach to embedding a culture of integrity across their business.